Study the need for using Enterprise Resource Planning (ERP) for establishments in the sales and service group

Abstract

The Enterprise Resources Planning (ERP) for establishments in the sales and service group that will be developed is a system that works in the form of a Web Application, with the database stored in the Cloud system, with results reported in the form of a Dashboard, which consists of The six components are 1) Database system It has the following components: 1.1) Customer information 1.2) Product information 1.3) Financial institution information 1.4) Information on products ordered by customers 1.5) Procurement information 1.6) Income and expenditure information within the organization 1.7) Individual employee information 1.8) Sending information 1.9) Database system stored in the Cloud system 2) Customer relationship management system (CRM) has the following sub-components: 2.1) Customers want to inquire. Able to provide answers immediately. 2.2) Customers want to follow up on work in real-time. 3) The purchasing system has the following sub-components: 3.1) Purchase order 3.2) Delivery note 3.3) Receipt 4) The Logistic system has the following components: 4.1) Select Transportation company 4.2) Customers can track product orders from the transportation tracking number. 5) The Tanning system has the following components: 5.1) Online Operation Manual management system 5.2) Individual training evaluation system 6) Reporting system Yes Components are as follows: 6.1) Progress report (Dashboard) inventory summary .Summary of product sales prices and summarize the forecast (Forecasting) obtained from analyzing data trends. and the quantity of customer demand each month or during each year. 6.2) Performance report classifying each component that reports quotations, invoices, delivery notes, and receipts. Stock reports and financial reports, accounting, budgets, expenses 

Results of the system needs assessment from 20 respondents divided into 3 groups: 3 executives, 12 company employees, 5 customers. Overall, there is a high level of demand (=4.25). Classification The evaluation is divided into 3 areas, consisting of 1) system requirements, 2) requirements for readiness of the environment for use, and 3) expected results. Overall, there is a high level of demand (=4.16, =4.25 and =4.35 respectively).

When considering each group of executives, it was found that overall there were needs at a high level 1) in terms of system requirements, 2) in terms of readiness of the environment for use, and 3) in terms of expected results (=4.17, =4.13 and =4.20 respectively) As for the company's employee group, it was found that overall there were needs at a high level 1) in terms of system needs, 2) in terms of readiness of the environment for use, and 3) in terms of expected results. (=4.16, =4.30 and =4.45 respectively) and customer groups found that overall there were needs at a high level 1) in terms of system needs, 2) in terms of readiness of the environment for use, and 3) in terms of expected results (=4.18, =4.20 และ =4.20 respectively)

All three groups have specific needs for systems that tend to be consistent, namely 1) personnel training systems (Tanning), 2) data security, 3) accurate and up-to-date information for use in planning management. Manage establishments It is the highly demanding subcomponents that provide the highest value.