Developing a Smart Service System for the Elderly to Support Digital Local Government Organizations

Abstract

A smart service system for the elderly to support digital local government organizations' services via mobile applications and IOT devices. The 3 main components as follows: 1) Database System there are sub-components 1.1) Elderly Individual Information 1.2) Caregiver for the elderly 1.3) Health Officer 1.4) Elderly Person’s Address 2) Smart elderly services system there are sub-components 2.1) Online service system through mobile application 2.2) Geographic Information system (GIS) for the elderly 2.3) IoT-based elderly services system 2.4) Emergency simulation system for the elderly 2.5) Automated consultation system (Chatbot) 2.6) Forecasting system to support Intelligent services 3) Assessment and reporting dashboard system there are sub-components 3.1) Service performance evaluation 3.2) Analysis reporting system for service performance 3.3) Dashboard evaluation results reporting system.
In studying system requirements the researcher has prepared a questionnaire of 3 aspects as follows 1) system needs, 2) environmental needs, and 3) expected outcomes results with 100 respondents to a questionnaire divided into 4 groups: 1) Local administration executives, 4 people, 2) Health Officer, 6 people, 3) Elderly, 70 people, 4) Caregiver for the elderly 20 people. The results of the system needed assessment overall, the needs were at a high level (x ̅ = 4.29) Classify the assessment into 3 areas, consisting of 1) system needs, 2) environment needs, and 3) expected outcomes. The overall picture of all 3 areas is at a high level. When considering 4 groups, all 3 aspects, overall, it was found that there was a high level, which they were x ̅ = 4.30, x ̅ = 4.30, x ̅ = 4.29 respectively. Moreover, the needs are by each other.